How can I place an order on Off To The Bedroom?
Placing an order with us is straightforward. Simply browse our collection, add the items you wish to purchase to your shopping cart, and proceed to the checkout. You’ll be guided to enter your billing and shipping information. Upon successful completion, you’ll receive an order confirmation number and details on how to track your delivery right to your location.
How is my personal information protected?
At OffToTheBedroom.com, we highly value your privacy and the security of your personal data. Any information you provide is stored securely on an encrypted server. We only access this information for processing your orders, unless legally required otherwise. Your name, address, email, credit card details, and other personal information will never be rented or sold to any third party without your explicit consent, except when mandated by law or legal proceedings.
Can I send an order as a gift?
Absolutely! When checking out, simply enter your billing information and use the recipient’s address for shipping. If you prefer, you can also include a note requesting that invoices or receipts be excluded from the package. Please choose carefully, as we cannot accept returns if the gift recipient does not like the item.
Does Off To The Bedroom offer free shipping?
We occasionally provide free shipping promotions. These offers typically apply to qualifying shipments within the continental United States. Free shipping for international deliveries, including Canada, will be announced separately with unique discount codes when available.
Which countries does Off To The Bedroom ship to?
Currently, OffToTheBedroom.com ships to the USA and Canada. We are able to ship to Europe, the UK, and Australia, but we recommend contacting us first to confirm shipping costs. Please note, we do not ship to India, Malaysia, Maldives, Saudi Arabia, Thailand, UAE, or Vietnam. If your country is not listed, please reach out to us for more information.
Is PayPal an accepted payment method?
Yes, PayPal is our preferred payment method as it offers the highest level of protection for our customers. You can also use your credit card through PayPal and benefit from the same security features.
What is the estimated delivery time for my order?
Delivery times vary depending on when you place your order, processing time, and your location. For customers in the mainland US, standard delivery is usually expected within 5-7 business days. International customers can typically anticipate delivery within 10-14 business days. Once your order is processed, you will receive a tracking number to follow its journey to your door.
How do I return or exchange a product that is defective?
Please be aware that all sales on OffToTheBedroom.com are considered final, and we do not offer exchanges or refunds for non-defective items. If you receive an item with a manufacturer fault, please contact us, and we will connect you directly with the manufacturer. You can use our contact page or email us at contact@offtothebedroom.com for instructions regarding defective items. If you’d like to discuss the issue by phone, email us your contact details and preferred time, and we will arrange a call. Defective items are subject to replacement at the manufacturer’s discretion.
Does Off To The Bedroom have any physical store locations?
No, we operate exclusively online and do not have any physical retail stores. Our aim with Off To The Bedroom is to create a comfortable and judgment-free online space where everyone, regardless of their background or identity, can shop for intimate items without experiencing the stigma often associated with physical stores.